Why is it when you take your laptop to the dealers to fix it they bring it back with even more problems?
Two days ago I decided it was time to check why my fan was making so much noise. It usually bothers me when the room is really quiet. So I stayed up and went to the company. The first impression I got from the place is that there wasn't anyone at the front desk, even though they said that working hours start at 9:30am and I was there at around 9:45am.
I was sent in to the customer service and the man looked like he didn't know where God has thrown him! I told him that the fan makes noises every once in a while. So he was like leave it and we will check it. I told him I will wait. So I sat waiting for almost 45 minutes then I took the laptop home and was so happy I wanted to go shopping! When I quickly switched the laptop on I realised that the wireless wasn't working. I got SOOO MAD! I had to go back quickly and asked him what he had done and why this has happened!? He said it's because I put it on stand by for a long time. EXCUSE ME! I told him I put my laptop most of the time on hiberanate...again he looked at me funny not understanding a word I was saying. He said all he had done is clean the fans and didn't touch the system. He fixed it again and I went home.
The same night I was trying to take pictures out of my flash and the USB ports weren't working, except one. I was SO MAD. What did he do? Why was my system failing all of a sudden? There was nothing wrong with it before! I couldn't sleep all night and was waiting for get to the company. I went and told him you ruined my laptop...and again he repeats telling me he didn't touch the system! Ya3ny who could have done it then? I told him to fix it and he took the laptop saying he had to format. I refused! There wasn't anything wrong with it!
I don't know whats happened and they didn't inform me, but I will have to call today and check again. I hope they don't have a hoilday :/
Sorry for my rant...but NEVER EVER take your computer to the company, unless you trust them. Now I have a VERY VERY VERY bad image of the company and if I get the chance I would complain to the manager.
Now I have to wait to get someone elses laptop :/
3 comments:
mmmm ... about the USB ports, do u get "the device is not recognized" error ? ,, I know the solution of that error !
walla most of the technicians are not computer sciences ! they are simply STUPID ,, I talked about them in my blog the last post ..
alla y3eenech :(
If the laptop is older than 2 years it tends to make those errors but it depends on a persons usage and how the person is taking care of the laptop. For me it happens on a Laptop with Windows, but i switched to mac cuz of reliability issues. You can make a windows laptop run fine but you need more experience with computers and how to maintain a computer to run like it was brand new.
MG: They weren't working at all! He is stupid...he screwed it up :/ and ruined my Eid :( I need my laptop..It's weird when you get used to the computer you can't let go :P
Hatch3r: It's new...thats why I'm upset! There wasn't anything wrong with it...trust me! I know Mac's r better but this was a gift :) Wallah ana ma sawate shay :( thats why I'm so mad....the guy doesn't know anything about computers..it showed...
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